Car shipping questions, answered
Pricing, timing, insurance and getting the vehicle ready. If your question is not here, call us and ask.
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Pricing and payment
How much does it cost to ship a car?
Price depends on distance, vehicle size, open or enclosed trailer, and the time of year. The quote tool at the top of this page gives you an exact all-in number for your route. See our cost guide for what moves the price.
Is the quote the final price?
Yes, as long as the details you gave us are accurate. The price can change if the vehicle is a different size, does not run when we were told it does, or the addresses or dates change.
Do I pay a deposit?
[YOUR DEPOSIT AND PAYMENT POLICY]
What forms of payment do you accept?
[YOUR ACCEPTED PAYMENT METHODS]
What is your cancellation policy?
[YOUR CANCELLATION POLICY]
How can I lower the cost?
Be flexible on pickup dates, choose open transport, book ahead of peak season and meet the truck near a major highway if you live far from one. Our cost guide covers each of these.
Timing and scheduling
How long does shipping take?
Shorter regional routes usually take a few days once the vehicle is loaded. Coast-to-coast trips generally run about a week to ten days. We give you an estimate for your route when you book.
How far in advance should I book?
One to two weeks ahead gives you the best choice of dates. If you need it sooner, expedited shipping is available.
Will I get an exact pickup time?
You get a pickup window when you book. The driver then calls ahead, usually the day before, to narrow it to a time.
Do I need to be present for pickup and delivery?
Someone does, but it does not have to be you. Any adult you trust can hand over or receive the vehicle and sign the inspection report.
Can I track my vehicle?
Yes. We send updates when the carrier is assigned, when the vehicle is loaded and before delivery, and you can call us any time for a status.
Insurance and protection
Is my vehicle insured during transport?
Yes. Every carrier we assign carries cargo insurance, and we confirm it is active before pickup. You and the driver document the vehicle's condition at both ends.
What does the carrier's insurance cover?
Damage to the vehicle caused by the carrier during loading, transport and unloading. It does not cover personal items left inside, pre-existing damage or mechanical issues unrelated to transport.
What should I do if I notice damage at delivery?
Write it on the bill of lading before you sign, take photos, and call us right away. Noting it on the delivery paperwork is what supports a claim. See Licensing & Insurance.
Are you a carrier or a broker?
We are a licensed auto transport broker. We arrange your shipment with independent, federally licensed carriers that we vet, and we stay your point of contact the whole way.
Your vehicle
Should I choose open or enclosed transport?
Open transport is the right choice for most vehicles and costs less. Enclosed is worth it for high-value, classic or low-clearance cars that should stay out of the weather.
Can you ship a car that does not run?
Yes. Tell us in the quote form that the vehicle is not running and we will send a carrier with a winch. It needs to roll, brake and steer.
Can I pack personal items in the car?
Carriers are licensed to transport vehicles, not household goods, and their insurance does not cover belongings. Ask us before you pack anything, keep it light and out of sight, and never leave valuables or documents.
How should I prepare my car?
Wash it, photograph it, remove loose items and toll tags, and leave about a quarter tank of fuel. The full list is in our preparation checklist.
Do you ship motorcycles, trucks and oversized vehicles?
Yes. Enter the vehicle in the quote tool, or call (304) 971-4230 for anything lifted, extra long or unusually heavy so we can price it correctly.
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